Help Center
User Guidelines
--- Master the Basics of Dropshipping ---
Understand that dropshipping is a low-risk business model that requires strategic planning and effort to succeed. You don’t hold inventory, but you are responsible for ensuring customer satisfaction. Familiarize yourself with YourMart’s user-friendly platform, which handles inventory synchronization, order tracking, and payouts.
Pro Tip: Spend time exploring YourMart’s FAQs, User Guidelines, and Learning Library before diving in to avoid newbie mistakes.
--- Choose a Winning Product Niche ---
--- Verify Customer Information to Minimize Returns ---
--- Set Realistic Shipping Expectations ---
Avoid misunderstandings by clearly communicating shipping timelines and policies to your customers. Many dropshipping complaints stem from unmet delivery expectations.
Actionable Steps:
- Use YourMart's real-time shipping tracker to provide customers with accurate delivery updates
- Add a “Delivery Times” section on your store to transparently explain how long deliveries may take, especially for remote areas
--- Optimize Pricing and Profit Margin ---
Don’t just price competitively—price smartly. Your pricing should cover marketing expenses, operational costs, and still leave room for profit.
Actionable Steps:
- Use YourMart's pricing calculator to determine the ideal profit margin for each product
- Consider bundling products or offering discounts to increase average order value (AOV)
Pro Tip: Test different price points using A/B testing on ads to see what resonates best with your audience.
--- Create Irresistible Product Listings ---
--- Implement a Clear Return and Refund Policy ---
--- Leverage Social Media and Influencer Marketing ---
--- Provide Stellar Customer Support ---
--- Analyze, Optimize, and Scale ---
--- Reduce Failed Deliveries ---
Minimize failed deliveries and RTS (Return to Sender) with these simple steps:
- Verify Order Details – Ensure correct name, number, and address before dispatch
- Confirm Orders – Call or message customers before shipping to avoid cancellations
- Use Complete & Clear Address – Include house #, street, and landmark for accuracy
- Target Major Cities – Avoid remote areas with limited courier coverage
- Write Address in English – Urdu addresses may not be processed correctly
- Charge a Small Advance Payment – Reduces order refusals and increases commitment
- Inform Customers About Courier Calls – Missed calls can lead to failed deliveries
- Send Order Reminders – Customers may forget, so remind them before delivery
- Use the Re-Attempt Feature – If the first attempt fails, try again before returning
FAQ`S
Follow these steps to startrking with dropshipping on YourMart:
Step 1: Register
- Go to the dropshipper registration page: https://yourmart.pk/drop-shippers/registrations.
- Fill out the form and click “Register” to complete the process.
- You’ll receive an email confirming your form submission.
- Once your application is approved, you’ll get an email.
Step 2: Select Products
- Log in to your YourMart account and browse products.
- Choose products that you believe will sell well or that you can sell effectively.
Step 3: List and Promote Products
- List your chosen products on your online store and set a price that includes your profit.
- Promote these products on your website, social media, or any other channels.
- Use the Profitability Calculator on the product details page to help set the right profit margin.
Step 4: Process Orders
- When a customer places an order, log in to your YourMart account.
- Add the product to your cart and proceed to checkout.
- In the checkout form, enter your customer’s details and the total (COD) price, including delivery charges, in the “COD Amount” field.
Step 5: Track Orders and Provide Customer Support
- Monitor your orders and track shipments through your business dashboard.
- Keep your customers updated and provide support as needed to ensure a smooth delivery experience.
Step 6: Receive Profits
- After the order is successfully delivered, your profit will be transferred to your account according to YourMart’s payout schedule.
- Check your earnings status anytime on your business dashboard.
By following these steps, you can easily manage your dropshipping business with YourMart, ensuring timely deliveries and customer satisfaction.
Yes, YourMart adds your business name and contact information to each parcel’s shipping label based on the details you provided during registration or when adding a new store during checkout. This ensures the package appears as if it’s coming directly from your brand, reinforcing trust and professionalism with your customers.
Business Information Setup:
- When you register with YourMart, you provide your business name and contact details. These details are stored for use on shipping labels.
- If you wish to work with multiple brand names, you can add a new business name during the checkout process.
Shipping Labels:
- Each parcel is dispatched with your selected business name and contact information on the label. This approach ensures a seamless customer experience by making the package appear to come directly from you.
By including your information on the shipping labels, YourMart supports your brand identity from order placement to delivery, helping you build customer loyalty and maintain a professional image.
Policies
YourMart is committed to ensuring prompt and transparent profit transfers to our valued partners.
This policy outlines the guidelines and schedule for profit distribution.
Profit Transfer Frequency:
Approved dropshippers can choose their preferred profit transfer frequency:
• Weekly: Profits will be transferred every week.
• Bi-Weekly: Profits will be transferred every two weeks.
• Tri-Weekly: Profits will be transferred every three weeks.
• Monthly: Profits will be transferred monthly, following the same schedule as outlined in the previous section.
Profit Calculation:
• Net Profit: The amount transferred will be the net profit after deducting all applicable fees and charges, including a Rs. 60 fee for each failed delivery.
• Order Status: Only orders that have been successfully delivered, returned, or are currently in transit will be counted towards your profits.
Automatic Transfers:
• No Manual Requests: Profit transfers are fully automated. You do not need to submit any requests.
Account Details:
If you need to update your account details, please submit a support ticket to our complaint center.
Minimum Payout Limit:
Threshold: The minimum payout limit for profit withdrawal is Rs. 200. Amounts below this threshold will be carried over to the next transfer cycle.
Failed Delivery Charges:
NO EXTRA FEE will be charged for failed deliveries.
By following this policy, you can expect timely and efficient profit transfers to your account.YourMart is dedicated to providing a seamless and transparent financial experience.
YourMart understands that sometimes things don't go as planned. If you receive an incorrect, broken, or damaged item, we're here to help!
What to Do:
- Report it Quickly: You have 24 hours from the time of delivery to file a claim.
- Submit a Support Ticket: Visit our website's support ticket center to easily submit a ticket for “Product Replacement”.
How to Submit a Support Ticket:
- Click on "SUBMIT NEW TICKET."
- Choose the Ticket Type "Product Issues" and best describe your situation.
- Fill out the form with accurate details about the issue.
- IMPORTANT: Attach a clear, uninterrupted video from the moment you open the parcel, showing the problem with the item. You may also attach additional pictures for more clarity. Verbal claims alone won't be accepted.
- Click "Submit" to send your claim.
We've Got You Covered!
Once we receive your claim and video proof, we'll work on getting you the correct item or a replacement as soon as possible.
At YourMart, we believe in clear and transparent pricing for all our customers. Here’s a breakdown of how we calculate your delivery charges:
Dropshipping Orders: For individual dropshipping orders, delivery charges are determined based on your city, the weight of the package, and its dimensions. Our system is designed to automatically choose the most economical courier service available, ensuring you get the best rate for your shipment without any hidden costs.
Wholesale/Bulk Orders (10+ items): When you purchase items in bulk (10 or more units), delivery costs are similarly calculated based on your location, package weight, and dimensions. This ensures that even with larger orders, you benefit from optimized shipping costs. For wholesale orders, YourMart’s backend system also selects the most cost-effective courier option, saving you both time and money.
By managing the courier selection and cost optimization for each order, we aim to provide you with a hassle-free experience, where you can focus on growing your business while we handle the logistics.