Help Center

YourMart is committed to ensuring prompt, transparent, and automated profit transfers to all approved dropshippers and partners. This policy outlines the schedule, calculation method, and profit transfer process.

Profit Transfer Frequency
Approved dropshippers can choose from the following profit transfer cycles:
• Weekly – every 7 days
• Bi-Weekly – every 14 days
• Tri-Weekly – every 21 days
• Monthly – once every calendar month
Your selected frequency is applied automatically — no reminders or manual requests are needed.

Profit Calculation Formula
Current Payout Amount = Profit from Delivered Orders – Packing & Courier Charges of Delivered, Failed, and In-Process Orders

Explanation of Charges
Packing & Courier Charges are deducted for all orders, whether delivered, failed, or still in process. For in-process orders, the expected packing and courier cost is reserved in your wallet until the order status is finalized.

Automatic Transfers
All profit transfers are fully automated. There is no need to submit manual withdrawal requests. Transfers are processed according to your selected frequency.

Minimum Payout Limit
The minimum profit payout threshold is Rs. 200. If your profit is below this limit, it will be carried forward to the next cycle.

Updating Account Details
If you need to change your payment or bank account details, please submit a support ticket through the YourMart Help Center.

By following this policy, you can expect timely, accurate, and smooth profit transfers. YourMart remains committed to providing a seamless and transparent financial experience for all partners.

Placing Your Order
Orders on YourMart are processed from Monday to Saturday. To be eligible for same-day dispatch, the order must be placed before 4 PM. Orders placed after 4 PM will be processed on the next working day.

Before Placing an Order on YourMart
Before placing an order, the dropshipper must call the customer to confirm that they are serious about receiving the order and are available to accept delivery. It is also mandatory to collect and enter a complete and accurate delivery address. This includes the customer’s full name, house number and street number, a nearby famous place or landmark, the correct town or area with city name, and a valid, reachable contact number.

Delivery Time
After your order is shipped, the delivery timeline depends on the customer’s location and the courier service being selected. YourMart uses third-party parcel delivery services and selects the most reliable courier partners from across Pakistan to ensure smooth and timely delivery. We are committed to dispatching orders as quickly as possible to minimize delays.

If First Delivery Attempt Fails
If the first delivery attempt fails, the dropshipper must immediately use the “Re-Attempt” option in the YourMart portal to request another delivery attempt. It is also essential to inform the customer to stay available and attend courier calls. Repeated missed calls or refusal to accept delivery may result in return and applicable deductions.

Note:
Please check the order status from your Business Dashboard and review the Order Comments in case of order cancellation. If the delivery address is incomplete, YourMart reserves the right to cancel the order. However, the reason for cancellation will always be clearly mentioned in the comments section.

No Advance Charges for Product, Packing & Courier
YourMart does not charge anything in advance for the product cost, packing materials, or courier charges for routine dropshipping orders. You only pay the product price, packing, and courier charges after the parcel is successfully delivered and payment is received from the customer. In case of failed delivery, only the packing and courier charges are charged.

Advanced Delivery Charges (High-Value Orders)
If an order includes 2 or more products and the total order value exceeds PKR 2,500, the packing and delivery charges will be collected in advance before the parcel is dispatched.

Courier Charges
Courier charges start from PKR 180 for parcels up to 0.5 KG across Pakistan. Charges vary based on the weight of the package and the customer’s city. However, YourMart’s system automatically selects the most budget-friendly shipping option based on the packing weight and your selected courier service provider.

Packing Charges
We use the best available packing materials to ensure the safety of your products during transit. Most items are packed in 5-ply corrugated boxes, offering strong protection to reduce damage risk and improve customer satisfaction. As we do not compromise on packing, packing charges start from PKR 40 and vary based on the package size and order volume.

By managing courier selection, packing standards, and shipping cost optimization, YourMart ensures a smooth and transparent experience so you can focus on growing your business while we handle the logistics.

Our Inspection Process
At YourMart.pk, we take product inspection seriously. Every product, excluding sealed ones, is checked by our Quality Control (QC) team before dispatch. However, due to the nature of certain products and the high volume of daily orders, there are practical limitations to the extent of testing we can perform.

What We Inspect
For non-sealed items such as lamps, fans, and LED gadgets, our team opens the packaging and powers on the product using available electricity sources. We also visually inspect items for any signs of damage or missing accessories to help prevent complaints after delivery.

What We Don’t Do
We do not open factory-sealed products like earbuds and smartwatches, as unsealing would compromise the customer’s experience and brand value. Additionally, we do not perform deep or real-use testing such as filling products with water, using fruits or food items, testing battery backup, or installing mobile apps. Due to packaging constraints and high order volume, extensive testing of each product is not feasible.

Our Commitment
YourMart aims to maintain a balance between efficiency and quality by ensuring all practical checks are performed without compromising packaging or delaying dispatch.

At YourMart, we take full responsibility if a customer receives an incorrect product. While such cases are rare, we are committed to resolving them promptly and professionally to maintain trust and satisfaction.

How to Report
If an incorrect item is delivered, the dropshipper must report the issue within 48 hours by submitting a support ticket through the YourMart portal. The complaint must include clear photos or a video showing the received product, the original packaging, and the invoice label clearly visible for verification.

Resolution Process
Once the issue is verified, YourMart will arrange a return pickup if required and dispatch the correct product without any additional charges for the product, courier, or packing. The dropshipper must ensure the item is safely packed when returning it, as proper packaging is essential to avoid further issues. Upon receiving the returned item and verifying the problem, YourMart will dispatch the correct product within 24 hours. If the correct item is no longer in stock, the amount will be refunded to the dropshipper’s YourMart wallet.

Important Conditions
No action will be taken without visual proof. Complaints raised after 48 hours of delivery may not be accepted. This policy applies only when the error has occurred from YourMart’s side.

Note: No claims will be settled through WhatsApp. All complaints must be submitted via support ticket for proper tracking and resolution.

When Is a Product Eligible for Replacement
If a product does not turn on or shows no power response when unboxed, it is considered non-functional and eligible for replacement.

Please Note
Most items sold at YourMart, such as watches and earbuds, are sealed and imported from China. These products are not opened or tested before shipping. Replacements are only offered if the product fails to power on right out of the box. Claims about performance, features, battery life, or usage experience are not eligible.

What You Need to Submit a Claim
To claim a replacement, you must record a clear, uninterrupted unboxing video that shows the parcel being opened and the product not turning on. This video must be submitted through a support ticket within 24 hours of delivery. Claims without video proof or submitted other than through a support ticket may not be accepted.

Resolution Process
After your claim is verified, YourMart will arrange a return pickup. Once we receive and inspect the returned item, a replacement will be dispatched within 24 hours.

Important
YourMart does not accept returns based on personal expectations. If the product turns on but you are not satisfied with its size, sound, performance, or look, it cannot be returned or replaced. Only fully non-functional products are eligible. Dropshippers are expected to understand the pricing and functional expectations of the product before listing and selling it.

YourMart uses third-party courier services and does not operate its own delivery fleet. Parcels are dispatched through the best available courier partners in Pakistan to ensure fast and reliable delivery. While YourMart ensures timely dispatch and provides tracking updates, the final delivery depends on the courier company’s performance and the customer’s responsiveness.

Before Placing an Order on YourMart
Before placing an order, the dropshipper must call the customer to confirm that they are serious about receiving the parcel and are available to accept delivery. It is the dropshipper’s responsibility to enter a complete and accurate delivery address. This must include the customer’s full name, house number and street number, a nearby famous place or landmark, the correct town or area along with the city name, and a valid, reachable contact number.

If Delivery Fails
If the first delivery attempt fails, the dropshipper should immediately use the “Re-Attempt” option available on the YourMart portal to request a second delivery attempt. The dropshipper must also remind the customer to stay active and attend courier calls to avoid delays or returns.

Important
YourMart will continue to coordinate with the courier team in case of delivery issues. However, no claims will be accepted for failed deliveries caused either by the courier or by customer unavailability or incorrect contact details. Courier companies operate independently and are not under YourMart’s direct control. Once the return process is initiated by the courier, YourMart cannot take any further action on the order.

For walk-in customers or direct sales at YourMart, we strongly encourage inspecting the product at our premises before completing the purchase.

When Exchange Is Allowed
An exchange will be considered if the issue is reported within 24 hours of purchase. The product must be unused, in its original packaging, and in resellable condition. Customers are expected to return the item exactly as received, without any signs of use or handling.

When Exchange Is Not Allowed
Exchange will not be accepted if the product has been used, mishandled, or damaged by the customer. Products that were factory-sealed at the time of purchase are also not eligible for exchange. Additionally, no request will be entertained if it is reported after 24 hours of the purchase.

Important
YourMart does not accept claims based on personal expectations. If a product powers on but does not meet your preferences—such as size, performance, sound quality, or appearance—it cannot be exchanged. Only completely non-functional products (those that do not power on at all) are eligible for consideration.

Account Deactivation
YourMart reserves the right to deactivate any dropshipper account involved in unethical business practices, including fake payment screenshots, fraud, abusive language, or unprofessional conduct. We are providing you with Pakistan’s smartest dropshipping platform and access to high-value inventory to help you grow and earn profit. If you fail to follow YourMart policies or show a lack of professionalism, we reserve the right to withdraw our services at any time without prior notice.

Orders Blocked Due to Negative Balance
Dropshipper accounts with a negative balance are not eligible to place new orders. To reactivate such accounts, the pending amount must be cleared. Once the payment is made, the dropshipper must generate a support ticket titled "Account Re-Activation" and attach a valid payment screenshot for verification.

Important
YourMart takes integrity, professionalism, and ethical business conduct seriously. Any attempt to deceive the system—such as submitting fake payment proofs—or using offensive or disrespectful language will lead to immediate and permanent account deactivation. However, we believe in fairness. Every dropshipper will be given the opportunity to raise a support ticket to explain their case before a final decision is made.

• YourMart will pack your product securely
• We will paste your Daraz shipping label (you must download it from your Daraz Seller Portal and share it with us)
• We will deliver the parcel to the Faisalabad Daraz Hub
• We will share a picture of the original product sent through the order

• While placing your order on YourMart, you must mark it as “READY TO SHIP” in your Daraz Seller Portal.
• For all Daraz orders, payment for product + packing is required in advance.
• If your order is found offline at the Daraz Hub during delivery, YourMart will deduct only the packing cost and return the product amount to you.

• Pack products securely
• Paste your provided Daraz shipping label
• Deliver to Faisalabad Daraz Hub
• Share a product photo before dispatch

• Collecting returns or failed deliveries — you must pick them up from your chosen Daraz Hub
• Tracking misplaced parcels — if a Daraz Hub fails to scan or misplaces a parcel, YourMart cannot trace it directly
• Acting on cancelled orders — if your Daraz order is cancelled at any stage after delivery to the Daraz Hub, YourMart will not take action